Frequently Asked Questions
In this section you will find answers to the most frequently asked questions about our products and services.
If you have any questions that have not been answered below, you can go to contact us on online or call (08) 9458 1970.
Are all of Pet Magic products on the website?
We have majority of our products available online, however some additional products are stocked within our stores.
How can I find out whether Pet Magic stocks the product I am looking for?
Pet Magic has an extensive product range. If you are looking for a particular product or brand, we recommend you browse through our products section on the website or alternatively contact your nearest Pet Magic store directly.
Due to vast range of over 15,000 products, unfortunately all products displayed on our website are not available at all stores. Each store has a unique range which is tailored based on individual store demand
If we don’t stock the product you are after we may be able to order the product in for you, just enquire with our friendly store staff.
What is Pet Magic Refund Policy?
Can I shop online?
Yes, delivery is available anywhere in Australia, shipping may be quoted prior to acceptance of the order so the customer knows the shipping cost prior to purchasing.
Does Pet Magic have a mailing list that I can join?
Does Pet Magic sell gift vouchers?
Yes, you can purchase gift vouchers from any of our stores or alternatively purchase a Gift Vouchers online in a variety of denominations which will be delivered straight to your door.
Gift vouchers can be redeemed at any Pet Magic store. Gift Vouchers cannot be redeemed online. Vouchers can take 24 hours to be activated from the time of purchase. Gift vouchers must be redeemed within one year of the register receipt date, and can only be redeemed if the register receipt issued at the time of purchase is attached. Simply present your voucher at the register with your purchase(s). Change will be given up to $5.00. Vouchers can be used towards the purchase of any product available at time of presentation. Gift Vouchers cannot be exchanged for cash or be used to make payment on a layby. Unfortunately, we are unable to replace lost or damaged vouchers.
How do I apply for a job at Pet Magic?
If you are interested in apply for a particular job at Pet Magic, the best way is by contacting the Manager of the particular Store or Division you are interested in. You may also wish to submit your résumé and a covering letter by mail or email. Contact details for all our stores can be found under store locator.
Who can help me with a particular product query?
Your closest Pet Magic store will be happy to help you with product information. Our staff members generally have excellent product knowledge since many are also practising artists. Visit the Contact Us page on our website.