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Returns Policy

Refunds & Returns Policy

Please choose carefully as Pet Magic WILL NOT provide a refund if you simply change your mind or make a wrong decision. Pet Magic will only accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality; or
  • The product does not match the sample or our description; AND
  • You can present your Pet Magic register receipt or other adequate proof of purchase.


Pet Magic may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. Pet Magic reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Post your returns to:
Pet Magic

Shop 8 / 1500 Albany Highway

Cannington WA 6107

Can I cancel my order?

An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel you must contact us immediately using our Contact form before the goods have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

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